Joakim Silva

Hospitality & Travel Professional

London, GB.

About

Dedicated hospitality professional with varied experience in cruise line services, retail, and support roles across multiple industries including travel, biotech, construction, and textiles. Holds a dual major in Biochemistry and Management from Imperial College London and seeks to leverage diverse operational and customer-facing experience into a leading role within the hospitality, travel, or operations sectors.

Work

City Cruises UK

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Cabin Crew Member

London, England, United Kingdom of Great Britain and Northern Ireland

Summary

Provided exceptional guest service, safety oversight, and hospitality during Thames river cruise operations in London.

Highlights

Assisted with passenger boarding and safety briefings

Delivered high‑standard customer service in a fast‑paced maritime environment

Petit Bateau

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Retail Assistant

Troyes, Grand Est, France

Summary

Supported retail operations for a premium children’s clothing brand, handling sales, inventory, and customer engagement.

Highlights

Managed point‑of‑sale transactions efficiently

Maintained visual merchandising standards according to brand guidelines

Disney Cruise Line

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Contractor

Kissimmee, Florida, US

Summary

Short‑term support role within hospitality operations aboard Disney cruise vessels.

Highlights

Assisted with onboard guest services and logistics under brand standards

P&O Cruises

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Contractor

Southampton, England, United Kingdom of Great Britain and Northern Ireland

Summary

Temporary hospitality role aboard P&O cruise ships delivering guest support and operational assistance.

Highlights

Helped manage customer interactions onboard in a seasonal capacity

Prenetics

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Medical Laboratory Assistant

Hong Kong, Hong Kong Island, Hong Kong

Summary

Supported laboratory operations in biotech diagnostics, handling specimen processing and quality control.

Highlights

Conducted routine sample preparation and testing

Ensured compliance with laboratory safety and operational protocols

Midgard Ltd

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Trainee Quantity Surveyor

Borehamwood, England, United Kingdom of Great Britain and Northern Ireland

Summary

Assisted in cost estimation and project coordination within construction surveying processes.

Highlights

Contributed to measurement and cost analysis of construction projects

Supported estimation accuracy and documentation

TeamSport Indoor Go Karting

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Track Marshal

Farnham, England, United Kingdom of Great Britain and Northern Ireland

Summary

Ensured track safety and provided customer support in a high‑activity recreational environment.

Highlights

Monitored track operations for safety compliance

Assisted guests with queries and operational guidance

Hall & Woodhouse Ltd

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Bartender

Poole, England, United Kingdom of Great Britain and Northern Ireland

Summary

Served customers and managed bar operations within a fast‑paced pub setting.

Highlights

Prepared and served beverages efficiently

Maintained cleanliness and customer service standards

COW (Public Relations)

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Intern

London, England, United Kingdom of Great Britain and Northern Ireland

Summary

Entry‑level internship within a PR agency, supporting communication tasks and training.

Highlights

Assisted with drafting communications materials

Supported team projects under training guidance

Education

Imperial College London

London, England, United Kingdom of Great Britain and Northern Ireland
Undergraduate Degree Biochemistry & Management Grade:

Skills

Hospitality & Guest Services

Customer Service, Safety Briefing, Guest Relations.

Retail Operations

Point‑of‑Sale, Visual Merchandising, Inventory Management.

Laboratory Support

Sample Preparation, Quality Control, Lab Safety.

Construction Estimation

Quantity Surveying, Cost Analysis, Project Documentation.